Refund Policy

3.1 General Policy

NeolinQ subscriptions are billed in advance on a recurring monthly basis. Because access to the Service is provided immediately upon payment, and plans renew automatically, we generally do not offer refunds for partial months or unused time within a billing cycle.

3.2 First-Time Subscriber Guarantee

If you are subscribing to NeolinQ for the first time and are not satisfied with the Service, you may request a full refund within 7 days of your first payment, provided:

• You have not sent more than 50 messages through the platform, and
• The request is made by contacting support@neolinq.ai or via WhatsApp.

This guarantee applies once per business/customer and does not apply to subsequent renewal payments.

3.3 Cancellation Does Not Equal Refund

Cancelling your subscription stops future billing but does not refund the current billing period already paid for. You will retain access to the Service until the end of the period you've already paid for, as described in our Terms & Conditions, Section 2.6.

3.4 Failed or Duplicate Payments

If you are charged in error — for example, a duplicate charge due to a payment gateway issue — contact us at support@neolinq.ai with your payment reference, and we will investigate and refund any confirmed erroneous charge within 5–7 business days.

3.5 Service-Side Failures

If NeolinQ experiences a significant outage or failure to deliver the core Service for an extended period due to a fault on our end (not due to WhatsApp, Meta, or other third-party outages outside our control), we may, at our sole discretion, issue a partial credit or refund for the affected period. Contact support@neolinq.ai to report this.

3.6 Message Overage Charges

Charges for messages sent beyond your plan's included allowance are non-refundable once the messages have been sent, as these reflect actual usage of the Service.

3.7 How to Request a Refund

Email support@neolinq.ai or message our WhatsApp business number with your registered phone number/business name and the reason for your request. Approved refunds are processed back to your original payment method via Razorpay within 5–10 business days, depending on your bank's processing time.

3.8 Changes to This Policy

We may update this Refund Policy from time to time. Changes will not apply retroactively to payments already made under the previous policy.

3.9 Contact

For all refund requests: support@neolinq.ai / +91 6304575924